Shipping policy

 Shipping & Damage Policy

By placing an order with Holdé, you acknowledge and agree to the following shipping terms:

1. Order Processing & Dispatch
All orders are carefully packed and dispatched from our headquarters within our stated processing time. You will receive a tracking number once your order has been shipped.

2. Shipping Responsibility
Once your package has been handed over to the postal or courier service, it is no longer in our control. We are not responsible for any loss, theft, delays, or damage that occurs during transit.

3. Damaged Items Policy
If your item arrives damaged, we will gladly replace it at no cost to you. To qualify:

• You must contact us within 48 hours of delivery

• Provide clear photos of the damaged item and packaging

• Include your order number and full name

Please note: We do not take responsibility for the condition of the outer box or packaging once it leaves our hands. Our priority is ensuring your product arrives intact.

4. Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact the shipping carrier first using your tracking number. We’ll do our best to support you, but Holdé is not liable for lost or delayed parcels caused by third-party carriers.

5. Customer Agreement
By purchasing, you agree to this policy and understand that while we cannot control the shipping process, we care deeply about your satisfaction and will make things right if your product arrives damaged.