Refund policy

Returns & Refunds Policy

At Holdé, we take pride in the quality of our products and your satisfaction is important to us. Please read the following carefully before making a purchase:

1. Returns & Refund Requests
We accept returns and refund requests only under the following conditions:

• The item must be unused and in original condition

• You must contact us within 14 days (2 weeks) of receiving your order

• All returns must be approved by Holdé before being sent back

2. Timeframe for Contact
If we do not hear from you within 14 days of your delivery date, we are unable to offer a refund or return under any circumstance. This policy helps us maintain fairness and efficiency in handling orders.

3. Non-Refundable Circumstances
We do not issue refunds for:

• Change of mind

• Incorrect use of the product

• Failure to contact us within the 14-day window

• Items returned without prior approval

4. Damaged Items
If your item arrives damaged, please refer to our Shipping & Damage Policy and contact us within 48 hours for a replacement.

5. Refund Processing
If your return is approved, we will process your refund to your original payment method within 5–7 business days of receiving the returned item.

6. Return Shipping
Customers are responsible for the cost of return shipping unless the product was damaged or incorrect.